All Blinds, Sheers, Curtains, Shutters and Motors have factory warranty as following:
1 Years for Blinds
1 Year for Sheers and Curtains
4 years for Plantation shutters
3 Years for Blinds and Curtain Motors
1-Silver Blinds will replace the defective part of a significant structural or cosmetic defect appears in Blinds, Sheers & Curtain and Shutters within warranty period of purchase.
1.1- Silver Blinds doesn’t charge any transport or services fee in warranty period in the quote/invoice. Transport back to/from premises fees for the defective part replacement will apply in warranty period of purchase.
2-Silver Blinds can replace the Blinds & Curtain Motors in warranty period of purchase.
2.2- Silver Blinds doesn’t charge any transport or services fee in warranty period in the quote/invoice. Services fees will apply for motor replacement including product taking off & re-installation, transport back to/from premises, hired equipment and motors new Set up within warranty period of purchase.
3-We guarantee that all products which Supplied, Delivered & Installed by Silver Blinds.
4-Warranty is not transferable. We will warrant our products to the original owner only as long as the original owner own the products in a residential application.
Our warranty does not cover:
For the purposes of this warranty, “defect” does not include (and we will not replace or repair products suffering from) damage caused by:
1-Normal wear and tear (wear and tear consistent with the age, type and use of the product).
2-From misuse, neglect, accident, unintended use, fire, explosions, implosion and or any act of nature.
3-Exposure to the elements (e.g. sun damage), or discolouration over time; installations subject to salt spray or marine influences, severe industrial or corrosive environments.
4-Exposure to high humidity (resulting in mould & mildew or ‘warping’)
– e.g. kitchens, bathrooms and natural variations in grain, colour and texture for timber venetian blinds and other timber products.
5-Failure with respect to cleaning and/or maintenance.
6-Damage from non-compliance with our characteristic hints and tips sheet or Product Information Sheet.
7-Damage from salt spray or marine influences, severe industrial or corrosive environments.
8-Normal shrinkage, fungal or algae growth due to a build-up of dirt, grime, leaves or bird matter, damage due to scrubbing or the use of a non-prescribed cleaning agent and contact with lead, copper or water runoff from same.
9-Damage caused by rolling up blinds when wet.
10-Conditions or damage caused by storm, tempest, earthquake, lightning, fire, explosion, implosion, failure or movement of supporting structures, falling objects or other mechanical impact of other outside causes.
11-Rail-roaded or oversized blinds, as in normal circumstances they may not hang flat, may pucker along the bottom rail or a ‘V formation’ may occur, and a horizontal join may also be visible at the top section of the blinds.
12-Products that have not been installed by a Silver Blinds Qualified Technician.
13-Products that have not been removed and re-installed by Silver Blinds technician.
14-Some components such as chains, cords, cord locks, plastic cleats, ... suffer wear and tear in the normal course of operation or through excessive use. Such items carry a one-year warranty only.
15-Claims by anyone but the original purchaser of the product.
16-Claims on products that were not full paid for as per invoice(s).
17-Products exceeding our recommended dimensions.
18-Costs of any hired equipment for installations over 1.8m are not covered by warranty e.g. lifts, scaffolding, extension ladders etc.
19-Costs of transporting back to/from premises and services in warranty.
Transport, Service and hired equipment Cost (Exc Tax & GST) :
Transport back to/from premises fee: $75 (each way in eastern suburbs of Melbourne)
Blinds Taking off and Re-installation: $30 (each)
Sheer/Curtain Taking off and Re-installation: $30 (each)
Sheer/Curtain Track Taking off and Re-installation: $30 (each)
Shutters Panel change fee: $30 (each)
Shutters blade change fee: $10 (each)
Motor setting fee: $15 (each)
Scaffolding Hire, Transport and Setup fee: $750
Ladder for installations at 1.8m-4m: $50